Hibajee Casino FAQ — Everything You Need to Know

No. Hibajee casino allows only one account per person, per mobile number, and per device. Creating multiple accounts is a violation of our Terms and Conditions and will result in all accounts being suspended and any winnings being forfeited. If you have forgotten your login details, use the password reset option on the Login page instead of creating a new account.

Go to the Login page and tap "Forgot Password." Enter the mobile number linked to your hibajee casino account and you will receive an OTP. Enter the OTP, set a new password, and you are back in. The whole process takes about 60 seconds. If you no longer have access to your registered number, contact live chat support for manual account recovery.

Hibajee casino requires identity verification before processing your first withdrawal. Accepted documents include:

• National ID card (NID) — front and back photo
• Passport — photo page
• Driver's licence — front and back

Upload clear photos through your account settings. Verification is usually completed within 2–4 hours during business hours. You only need to do this once — after that, all future withdrawals are processed without additional checks.

You must be at least 18 years old to register and play at hibajee casino. This is a strict requirement and applies to all players regardless of location. If our team suspects an account belongs to someone under 18, the account will be suspended immediately pending age verification. Hibajee casino is committed to responsible gaming — visit our Responsible Gaming page for more information.

Hibajee casino accepts all major Bangladeshi mobile banking methods:

• bKash — most popular, instant credit
• Nagad — instant credit
• Rocket — instant credit
• Bank transfer — 1–3 hours processing

All deposits are processed in Bangladeshi Taka (BDT). No international cards or crypto are currently accepted.

The minimum deposit at hibajee casino is ৳200 for bKash, Nagad, and Rocket. Bank transfers have a minimum of ৳500. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes. Your balance is credited instantly for mobile banking deposits.

This is rare but can happen due to network delays. First, wait 5 minutes and refresh your account balance. If the balance still has not updated, contact hibajee casino live chat support and provide your bKash/Nagad transaction ID (TrxID). Our team will manually verify and credit your account within 15 minutes. Always keep your payment confirmation screenshot as proof.

Hibajee casino does not charge any fees on deposits. The full amount you send is credited to your account. However, your mobile banking provider (bKash, Nagad, Rocket) may charge their standard transaction fee on their end — this is outside hibajee casino's control. Check your provider's fee schedule if you are unsure.

Most hibajee casino withdrawals to bKash and Nagad are processed within 15–30 minutes. During peak hours (evenings and weekends), processing may take up to 2 hours. Bank transfers take 1–3 business days. Withdrawals are processed 24 hours a day, 7 days a week including public holidays.

The minimum withdrawal at hibajee casino is ৳500. There is no maximum withdrawal limit for verified accounts. Unverified accounts are limited to ৳5,000 per day until identity verification is completed. We recommend completing verification as soon as you register so there are no delays when you want to cash out.

Common reasons for withdrawal rejection at hibajee casino include:

• Account not yet verified (NID not submitted)
• Active bonus wagering requirements not yet met
• Withdrawal amount below the ৳500 minimum
• Incorrect bKash/Nagad number entered
• Suspicious activity flag on the account

If your withdrawal was rejected, you will receive a notification explaining the reason. Contact live chat support if you need clarification or help resolving the issue.

New hibajee casino players receive a 200% match bonus on their first deposit. If you deposit ৳1,000, you play with ৳3,000. The welcome bonus is credited automatically — no promo code needed. The minimum qualifying deposit is ৳200. Wagering requirements apply before bonus funds can be withdrawn.

Wagering requirements mean you need to bet a certain amount before bonus winnings can be withdrawn. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place ৳20,000 in total bets before that bonus converts to real withdrawable cash. Progress is tracked automatically in your account. Slot games typically contribute 100% toward wagering, while table games may contribute less.

Yes. Hibajee casino runs regular promotions for existing players including weekly reload bonuses, cashback offers, free spin drops on new slot releases, cricket betting boosts during major tournaments, and fishing game prize pools. Promotions are updated regularly — check the Promotions section in your account or enable push notifications on the hibajee casino app to never miss an offer.

No. Bonus funds cannot be withdrawn until the full wagering requirement is met. However, you can choose to forfeit an active bonus at any time through your account settings if you prefer to withdraw your real money balance without completing the wagering. Forfeiting a bonus removes it permanently — it cannot be reclaimed after forfeiture.

Hibajee casino currently offers over 500 games across all categories — slots, live dealer tables, fishing games, cricket betting, and table games. New titles are added every week from providers including Pragmatic Play, PG Soft, Jili Games, Evolution, and more. Visit the Game page for the full catalogue.

Yes. Every hibajee casino game uses a certified random number generator (RNG) that is independently tested by third-party auditing labs. The RTP (return to player) percentage for each game is accurate and publicly listed on the game page. Results cannot be predicted or manipulated by hibajee casino or any player. Fair play is a core commitment at hibajee casino.

Minimum bets vary by game type:

• Slots — from ৳10 per spin
• Fishing games — from ৳20 per round
• Live dealer tables — from ৳100 per hand
• Cricket betting — from ৳50 per market
• RNG table games — from ৳50 per hand

Hibajee casino is designed to be accessible for all budgets. You do not need to bet big to enjoy the full game experience.

The highest RTP games at hibajee casino are:

• Blackjack (optimal strategy) — up to 99.5%
• Video Poker — up to 99.1%
• Live Baccarat (banker bet) — 98.9%
• European Roulette — 97.3%
• Earn Money Slots — 97.1%

For the best long-term value, table games generally offer higher RTP than slots. However, slots offer bigger jackpot potential with lower stakes.

The hibajee casino app is available for Android devices. Visit the App page on our website and tap the download button to get the APK file. Because it is not on the Google Play Store, you will need to allow installation from unknown sources in your Android settings — the App page has step-by-step instructions. iPhone users can add the hibajee casino website to their home screen as a PWA for a near-identical app experience.

Yes. The hibajee casino APK is the official app published directly by hibajee casino. It is safe, clean, and does not contain any malware or spyware. Only download the app from the official App page at hibajee-casino.vip. Do not install APK files from third-party websites or unofficial sources, as these may be modified versions that could compromise your account security.

Yes. The hibajee casino app gives you access to the full game library — all 500+ slots, live dealer tables, fishing games, cricket betting, and table games are available. The app also loads games faster than the mobile browser and sends push notifications for new promotions, bonus credits, and new game releases. For the best hibajee casino experience on mobile, the app is the recommended option.

Hibajee casino uses 256-bit SSL encryption on all data transmitted between your device and our servers. Your personal information, payment details, and account activity are stored on secure servers and are never sold or shared with third parties. For full details, read our Privacy Policy.

Hibajee casino provides several tools to help players stay in control:

• Daily, weekly, and monthly deposit limits
• Session time reminders and automatic logout
• Self-exclusion (temporary or permanent)
• Reality check notifications during play
• Account cooling-off periods

All tools are available in your account settings. Visit our Responsible Gaming page for more information and external support resources.

If you suspect unauthorised access to your hibajee casino account, contact live chat support immediately. Our security team can lock your account within minutes while an investigation is carried out. Change your password as soon as possible and do not share your login credentials with anyone. Hibajee casino will never ask for your password via chat, email, or phone.